We promise your money back if the item doesn’t arrive, is not as described or is broken/faulty you can start a claim to have your money refunded. Be aware you will need to upload evidence to support your claim. You can get a refund 15 days after the claim process finishes.
Alternately if the order has not yet been shipped after 7 days, you should be able to cancel easily and get your money refunded also.
Your purchase is protected if:
– The item was purchased on Halaal.Market.
– The item you received was damaged, defective, or substantially different from the item represented on the product’s detail page.
– Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided by seller).
– Your account is in good standing order.
– You raise a claim by opening a dispute using our contact form.
– Your item is returned to the seller due to customs duties beyond your control(customs clearance/taxes/levies are not included).
In 3 simple steps
- 1. Contact Merchant
- 2. Apply for Refund
- 3. Get Money Back in 15 Days