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We promise your money back if the item doesn't arrive, is not as described or is broken/faulty you can start a claim to have your money refunded. Be aware you will need to upload evidence to support your claim. You can get a refund 15 days after the claim process finishes.

Alternately if the order has not yet been shipped after 7 days, you should be able to cancel easily and get your money refunded also.

Your purchase is protected if:

- The item was purchased on Halaal.Market.
- The item you received was damaged, defective, or substantially different from the item represented on the product's detail page.
- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided by seller).
- Your account is in good standing order.
- You raise a claim by opening a dispute using our Contact Form.
- Your item is returned to the seller due to customs duties beyond your control(customs clearance/taxes/levies are not included).

In 3 simple steps

• 1. Contact Merchant
• 2. Apply for Refund
• 3. Get Money Back in 15 Days